Shipping policy
It is your responsibility to return the item(s) to Puraiva Nutrition with tracking confirmation for your return postage. To complete your return, email us at hello@puraiva.com and request to return the items. All items must be mailed to our returns warehouse. Keep in mind, returned items are subject must pass inspection and be in original packaging and unopened.
Puraiva Nutrition, 835 East Park Ave, Tallahassee, FL 32301, United States of America
There are certain situations where returns and exchanges will not be accepted:
Any item not in its original condition, is damaged, or tampered with.
Any item that is returned more than 30 days after accepting delivery without prior communications with our team.
In certain cases, we will need to explore the Refund Policy if applicable. Please ensure to discuss any cause with our customer support team in order to find the best resolution.
Customer Inquiry: Hello, After some additional research - I do not think it is in my best interest to consume this product. I would like to return it and request another product that is more in line with my dietary plans. How do I do this? Response: Hey CUSTOMER, Thank you for coming to us with your concern. Here is our Refund Policy, so you can understand the steps needed to complete this. First, you will need to pay the return postage and send the product back to the fulfillment center at the address listed below: Puraiva Nutrition, 835 East Park Ave, Tallahassee, FL 32301, United States of America. Once received, we will need to do a quick evaluation to ensure that the product is unopened and can be restocked. This is a standard procedure, after which we can offer you a store credit for the product. Which product in particular are you looking at? We can look to create a new order for you, we simply need to get the return in progress first. Thank you for your business! Puraiva Nutrition
To be eligible for a return or exchange, your item must be unopened and in the original condition that you received it. You have 60 days from the day you received your items to review, and if necessary, return or exchange your purchase from Puraiva Nutrition.
Puraiva Nutrition partners with a 3rd party fulfillment center and does not directly control the shipping process. Ultimately, the shipping process is handled by Voxnutrition, our fulfillment center in Oklahoma City, OK, USA. Orders received for products in stock typically ship out within 1-2 business days. Tracking numbers for shipped orders should be obtained directly via email upon Puraiva Nutrition receiving it.
If a mail carrier loses a package in transit, the customer may reach out to Puraiva Nutrition support to request assistance in shipping the product again. Products that are lost in transit will need to be purchased again. Puraiva Nutrition will contact the package carrier that lost the product to seek out a refund or open a dispute or case.
Order Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed - with shipping occurring Monday through Friday, orders processed prior to 11AM CST will be shipped the same day. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will NOT be assessed a cancellation fee and be eligible to alter the order.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed the applicable fees of return shipping as well as restocking, cancellation, and other applicable fees.
Customer Inquiry: Hello, I made my order by mistake and am no longer interested in this product. Can you please cancel my order? Response: Hey CUSTOMER, First off, we apologize that this product does not seem suitable for you. We have taken a look and the product has not been sent from the manufacturer, therefore, we are able to assist in your request. For future reference, if you need to cancel an order that has already been sent - if will go into our refund and return policies, rather than a cancellation. As always, thank you for your business and we hope to be able to provide the products you are most interested in moving forward!
Best Regards,
Puraiva Nutrition.